Question 1

Where do I find my PhonePe Transaction ID (Txn ID)?

Accepted Answer

Open your PhonePe app (only PhonePe is supported), go to History, and select the payment. Copy the Transaction ID (Txn ID starting with 'T', e.g., T2608...). Bank UTR numbers, UPI reference numbers, and payments from other apps (Google Pay, Paytm, BHIM) are not supported.

Question 2

How long does payment verification take?

Accepted Answer

PhonePe payments verified with your Transaction ID are usually credited instantly. Manual payment help requests are reviewed and credited to your wallet within 15 to 30 minutes during active support hours.

Question 3

What should I do if my money was deducted but coins were not added?

Accepted Answer

Fill out the payment help request form on this page with the exact amount paid, your PhonePe Transaction ID (starts with T), and a brief description of the transaction. Our administration team will verify the payment in PhonePe records and credit your wallet promptly.

Question 4

What happens if I submit an incorrect PhonePe Transaction ID?

Accepted Answer

If you submit an incorrect Transaction ID, mismatched amount, or a non-PhonePe payment reference, verification will fail. Ensure you copy the exact PhonePe Transaction ID (starting with 'T') from your PhonePe transaction details before submitting.

Payment Issue? We Can Help